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Training – Personal Growth & Counselling Skills
Masithethe Counselling Services, formerly LifeLine East London, has been training lay counsellors since 1985. We firmly believe that lay counsellors play a vital role in offering emotional support and crisis care to communities who otherwise do not have access to psychological Services. We understand the limits to a lay counsellors’ role versus that of a trained professional. We believe that the power of simply being present with someone during times of crisis and actively listening to them is a profoundly cathartic experience. We also value the relationships we have fostered with other stakeholders which allows us to refer clients based on their specific needs.
The importance of theoretical technique cannot be denied, yet research has shown that the warmth and quality of the relationship established between the Lay Counsellor and the person seeking help is paramount. In order to be effective, the Counsellor should possess three important qualities, namely empathy, acceptance and genuineness.
